FAQs
Frequently Asked Questions
What materials are used in your jewelry?
At Moenart & Co., we use high-quality, ethically sourced materials in all our pieces, including precious metals such as gold, silver, and platinum, as well as natural gemstones and diamonds. Our commitment to craftsmanship ensures that each item is designed for durability and long-lasting beauty.
Do you offer custom or personalized jewelry?
Yes! We love working with clients to create custom or personalized pieces. Whether you’re looking to engrave a special message or design a one-of-a-kind piece, our team of skilled artisans is here to bring your vision to life. Contact us for more details about our custom design process.
How should I care for my Moenart & Co. jewelry?
To keep your jewelry looking its best, we recommend storing it in a soft pouch or jewelry box when not in use, and avoiding direct contact with water, perfumes, and chemicals. Clean your jewelry with a soft cloth or a specialized jewelry cleaning solution. For professional cleaning, feel free to bring your items to our store.
Do you offer repairs or resizing services?
Yes, we offer both repair and resizing services for most of our jewelry. Whether you need a ring resized or a broken clasp fixed, our expert jewelers can help restore your piece to its original condition. Contact us to inquire about repair services.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of purchase for a full refund, provided the item is in its original, unworn condition. Custom or personalized items are final sale and cannot be returned. Please refer to our Returns & Exchanges page for more information.
How long will it take to receive my order?
Standard orders typically ship within 3-5 business days. For custom or personalized pieces, the timeframe may vary depending on the complexity of the design. Once your order is shipped, you will receive a tracking number to monitor its progress.