Refund Policy
Effective Date: [29August 2024]
At Moenart & Co., we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we’re here to help. Please review our refund policy below.
1. Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Custom-made or personalized jewelry pieces are not eligible for return unless they are defective or damaged upon arrival.
Return Timeframe:
You have [Insert Number] days from the date you received your item to request a return. After this period, we cannot offer a refund or exchange.
Return Process:
To initiate a return, please contact our customer service team at [Insert Contact Information]. Include your order number and reason for the return. We will provide you with return instructions, including the return address.
2. Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] business days.
Partial Refunds:
In certain situations, only partial refunds are granted:
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than [Insert Number] days after delivery.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Contact Information], and we will assist you with the exchange process.
4. Non-Refundable Items
- Custom-made or personalized jewelry
- Gift cards
- Sale items (only regular-priced items may be refunded)
5. Shipping Costs
Return Shipping Costs:
You will be responsible for paying your own shipping costs for returning your item unless the return is due to a defect or error on our part. Shipping costs are non-refundable.
Refund of Shipping Costs:
If you receive a refund, the cost of return shipping (if paid by Moenart & Co.) will be deducted from your refund.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at [Insert Contact Information].
7. Contact Us
For any questions related to our refund policy, please contact us at:
Moenart & Co.
+1 (947) 300-7773
juliemoenart@gmail.com